General FAQs

Back Orders

What are back order items?

Back order means that we do not have the records in stock but it is possible for us to order them from our suppliers.

How long does it take for back order items to arrive?

It usually takes 2-4 weeks. If suppliers have ready stock it can sometimes be brought in as fast as within 7 days. If suppliers ran out of stock, it will take longer because the records need to be sourced from the record label.

If you need the back order item within 2 weeks, we highly recommend that you get in touch with us at vinyl@retrophonic.sg before placing your order. Just let us know the records that you wish to get and we will get back to you about availability and expected date of arrival.

What if the back order items is out of stock / out of print?

Some back order items might become out of print. In this case, we will arrange to fully refund for your order via Paypal.

What if the records are still not fulfilled after 30 days?

We will inform you about the situation and refund your order unless you have left specific instructions to wait before the 30-day period.

Out of Stock Items

Can I order records that are out of stock?

There’s always a possibility that out of stock records become available again. We highly recommend that you get in touch with us at vinyl@retrophonic.sg.

Self Collection

When can I collect my order?

We usually can process your order within the same day so coming over to collect your order next day should be no problem. If you want to collect within the same day, please drop us an email after placing your order. We are always happy to expedite for you.

It is not uncommon for customers to place order and pick up 30 minutes later. This is however not guaranteed as we might be busy at the shop. So your best bet is to let us know. You can also call us directly after placing your order.

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